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SDPMSP-22789: Bell Notification Enhancements

Customize the field layout of the Roles section while configuring release templates.

Administrators can mandate assigning users to dynamic release roles.

Create and save custom views to filter solutions displayed in the list view and classic view.

SDPMSP-22787: Custom view for Solution list view

Delete existing records and add new ones.

Perform the following operations while importing solutions:.

Import solutions via xls, xlsx, and csv files.

SDPMSP-22786: Moving import xls solutions over the API framework

Select a pre-defined custom sub-form or sub-entity and include it within a web tab type custom module.

Create sub-entities, an additional entity for web tab type custom module.

Create sub-forms, a section of fields to be used in custom module forms.

SDPMSP-22785: Dynamic sub-form/entity support Access pending approvals from the quick access header.

SDPMSP-22768: Accessing Pending Approvals from header Configure to resolve approval clarification when users respond to the clarification.SDPMSP-22767: Mark clarification as resolved by default Zia approval prediction now supports Spanish & Swedish languages.Ĭlick here to know more about server requirements.SDPMSP-22766: Zia Multilingual Approval Prediction Configure roles and users in the notification template to send notifications for missed chats.Notify users through email when a chat is left unattended for a specific time.Allow users to pin important messages in the channel.Create private or public support channels.

Build a channel to facilitate collaboration between service desk technicians and users.

WEBM formats in the solution description.

Embed YouTube links or upload videos in.

SDPMSP-22763: Support for Upload Videos in Solution description Asset Booking can be accessed from Assets > Assets Booking and Loan

Streamline asset booking by allowing end users to book assets for a set duration, reschedule/cancel bookings, check assets out, extend and check the assets back in when the booking schedule is completed.

Allow users to quickly access their service desk details by adding Home and Requests tabs in ServiceDesk Plus MSP to Microsoft Teams and other external applications.

SDPMSP-17227: External Frame support for Home and request modules

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